The same is true when building your brand. We at the Garden Media Group know it's important not to be too concerned with the frosting – how you look on the outside. Fancy logos, slick marketing messages, lots of “friends” are all just frosting on the cake.
If you aren’t good on the inside – your customers may be left with a bad taste in their mouths when employees serve them a less than delicious slice of the cake.
To make sure that you are more than just the icing on the cake, you must first have a great recipe for a strong internal brand. Here are the ingredients to make the best cake and frosting:
Ingredients for a Great Brand Cake:
1. One clear vision of who you are
2. One unified brand culture
3. Gallons of consistent and extraordinary brand experiences
4. Dozens of passionate brand heroes - both internal and external
Directions for Baking
Step 1: Pre-heat Oven to Shared Vision
Ignite employees around a shared vision so each can take an active role in making it a reality. Decode your DNA into what are your corporate values, what is your purpose and what is your vision for the future. Every grower or garden center has a unique story to tell. Honestly assess who you are. Ask yourself:
- What core values define us?
- What makes us truly different from our competition?
- What guides our vision, voice and foundation for the future?
Step 2: Mix your vision with employees
Step 3: Add great talent
Select the best ingredients by identifying loyal employees. Then identify the next generation of leadership and fold them into the mix. Add talent that is smarter – spicier, sweeter - than you and complements your culture. Infuse a sense of “self-rising” in your employees, encouraging them to “rise to the top”. Next seek out and blend your company champions into your culture, mix with your purpose and inspire them to help you achieve your vision.
Step 4: Sprinkle with Lots of Details
Step 5: Stir Every Decision with Vision
Fold in every decision based on what supports the vision and is best for the brand. Don't change the recipe. Do what supports your vision in both the short and long term. Don't ruin the cake with ingredients - ideas, people or resources - that aren’t in your recipe. Stir your focus only with what is right for you and your clients.
Step 6: Bake 24/7
Take no short cuts. Whatever you promise to deliver, give it to them. Regularly check the cakes temperature with internal checks and balances and welcome feedback, even if it is negative. If your customers have a bad taste in their mouths, address it immediately. Eliminate any ingredients that could lead to a bad review.
Now add the frosting and serve it with a smile!
Garden Media Group